Warranty Policy
 

Albawardi Tools and Hardware Company guarantees all electrical equipment sold by its authorized distributors against manufacturing defects. All power tools carry a minimum warranty of 2 years from the date of sale. Hand tools' warranty periods are dependent on and covered by the specific terms provided by the brand manufacturer.

The device must be repaired by the approved service center (ASC), and the center will repair the manufacturing defect or give permission to replace the equipment with another.

Albawardi Tools and Hardware Company is the primary entity responsible for the guarantee, and the relationship between Albawardi and the end customer is solely an intermediary one to serve the end customer in maintenance and sales.

 

Brand-Specific Warranty and Service

For select brands sold by Albawardi Tools and Hardware Company that maintain their own authorized service network in Saudi Arabia, Albawardi will not conduct the repair or process the direct warranty claim.

The customer is required to present a valid invoice from Albawardi and take the product directly to the specific brand's authorized service center for any repair or warranty claims.

Albawardi will provide support by redirecting the customer to the appropriate service center contact information.

 

The Warranty Does Not Include

1- External parts & consumable spare parts such as (Carbon brush, Ball Bearing, belts... etc.).
2- Disassembly or tampering with the product.
3- Maintenance or repairs performed by non-authorized service centers.
4- The use of non-original spare parts.
5- The maximum work or maximum capacity stated in the user manual.
6- The use of irregular electricity and so on.
7- Exposure of devices to external factors such as (dust, water... etc.).
8- Failure to stamp the warranty card from the distributor and write the date of sale. 9- Attachment of the original invoice or a copy thereof.
9- Damage or accidents during transport.
10- Modification of the product or replacement of any part of the product, for example, cutting or modifying the electrical cord, etc.
11- Poor product storage.
12- Products that work on air tanks, mechanical products that work on fuel, and products that work on electronic boards.
13- Devices that are used for rent or for purposes other than their original use.
14- Absence of the purchase invoice and warranty card, and failure to record product information (product name, product code, and product serial), therefore, this product is not covered by the warranty.
 

Consumer Warranty

– Implementation

The final consumer must present the original purchase invoice from Albawardi and the warranty card (with the date of sale and the seal of the authorized distributor). The Albawardi purchase invoice is mandatory for all warranty claims.
The retailer or wholesaler receives the device from the consumer.
The device will be sent to the maintenance or repair center, and the device to be maintained to the importer or the authorized maintenance center.
The importer must bring all the devices to be maintained to the approved center within a maximum period of 7 days from the date of receipt.
If the consumer has approved maintenance, they will receive the same device within 7 working days, and the center will be responsible for providing spare parts and labor.
In the event that the approved maintenance center decides that the device is out of warranty, the consumer shall bear all maintenance costs for spare parts and labor.
 

Replacement Policy

According to the Law of the Consumer Protection Agency (a government entity to monitor the market in Saudi Arabia) The consumer has the right to replace or return the product or commodity purchased within 7 days if it is defective or not in conformity with the specifications or the purpose for which it was contracted.

 

– Terms of Replacement

1- Submission of the original sales invoice sealed by the seller.
2- The purchase must be within 7 days from the date of purchase.
3- The device must be in its original, saleable condition, free from physical damage, fractures, scratches, or unauthorized modifications.
4- The customer can recover the value that was actually paid as recorded and specified in the sales invoice.
5- The customer can change the commodity, provided that the price of the new device is stated on the invoice.
6- Replacement and retrieval does not include accessories, batteries and chargers.

 

– Implementation

The consumer must fulfill all conditions of the Replacement policy.

The importer, wholesaler, or retailer must receive the device to be replaced, bearing in mind the following: A- Photocopy of the purchase invoice. B- Photocopy of the warranty certificate. C- Ensure that there are phone numbers to communicate with the consumer. D- The service center provides a maintenance sheet and stamps it to inform the customer of the approved maintenance center's decision.

  
The importer, wholesaler, or retailer must send any devices received within 7 working days.
The importer, wholesaler, or authorized maintenance center sends the device to the importer, wholesaler, or retailer if the device has no defect and is delivered to the consumer, or if the device is being replaced with a new one for the consumer. In the latter case, the device's spare parts are made available for the benefit of the approved service center.
 

Case One (Covered by Warranty)

In this case, the center undertakes to fully maintain the device.

 

Case Two (Out of Warranty)

Service fees are received from the customer, deducted from the maintenance cost if the customer agrees to maintenance. If the customer refuses, this amount is not refunded.
Ensuring customer data for easy communication.
The final price is determined after the cost of maintenance or the breakdown is determined.

If the cost is 100 Saudi Riyal or less, maintenance is performed without referring to the customer.
If the maintenance is more than 100 Saudi Riyal, the customer is contacted first to obtain their approval for maintenance.
A 15-day warranty is provided on the spare parts used for the repair.
After completing maintenance, the customer is called to receive the device.

 

Note: The Company reserves the right to amend the aforementioned regulations, and it has the right to amend or add to the terms of the warranty or the terms of replacement in a way that does not violate Saudi laws.

 
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